Privacy Policy
Last updated: September 2, 2026
KOER operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). KOER is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase or other transaction, subscribe to our communications, submit an inquiry, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact information, including your name, billing address, shipping address, phone number, and email address.
Payment and transaction information, including payment details, payment confirmation, items you view or place in your cart, purchases, and past transactions.
Account information, if applicable, including your username, password, preferences, and settings.
Communications with us, including information you provide when submitting an inquiry, requesting customer support, or otherwise contacting KOER.
Device information, including information about your device, browser, network connection, IP address, and other identifiers.
Usage information, including information about how and when you interact with or navigate the Services.
How We Collect Personal Information
We may collect personal information:
Directly from you when you make a purchase, submit an inquiry, subscribe to our communications, create an account, or otherwise provide information to us.
Automatically when you use the Services, including through cookies and similar technologies.
From Shopify and other service providers that help us operate our website, process payments, analyze site usage, fulfill orders, provide shipping, and support other business functions.
From other partners or third parties where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information to:
Provide and improve the Services. This includes processing payments and orders, arranging shipping, managing your account, remembering your preferences, responding to inquiries, and improving your experience with KOER.
Communicate with you. We use your information to respond to inquiries, provide customer support, and send information relating to your orders or account.
Marketing and communications. If you subscribe to KOER emails or otherwise consent to marketing communications, we may use your contact information to send you news about new pieces, collections, and other updates. You may unsubscribe at any time using the unsubscribe link included in our emails.
Security and fraud prevention. We may use personal information to protect the Services, authenticate transactions, and detect, investigate, or prevent fraudulent, illegal, or malicious activity.
Legal purposes. We may use personal information as necessary to comply with applicable laws, respond to valid legal requests, resolve disputes, or enforce our terms and policies.
How We Share Personal Information
We may share personal information with third parties where necessary to operate KOER and provide the Services, including:
Shopify and service providers that support our website, payment processing, analytics, fulfillment, shipping, customer support, and other business operations.
Payment services selected by you, which may include Shop Pay and Apple Pay.
Analytics providers, including Google Analytics, which we use to understand how visitors interact with our website.
Business and marketing service providers where applicable and permitted by law.
Third parties when you direct us or consent to the disclosure.
Government authorities or other parties where required by law, legal process, or to protect our rights or the rights of others.
We may also disclose information in connection with a business transaction such as a merger, acquisition, restructuring, or sale of all or part of our business.
Cookies & Analytics
We and our service providers may use cookies and similar technologies to operate the Services, remember your preferences, understand how visitors use our website, and improve the Services.
We use Google Analytics to help us understand website traffic and usage.
Depending on where you live, you may have choices regarding the use of certain cookies and technologies. Where required by applicable law, we will request your consent before using non-essential cookies.
You can also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.
Relationship with Shopify
The Services are hosted by Shopify.
Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve Shopify's services and the Services available through KOER.
Information submitted through the Services may be transmitted to Shopify and other service providers, including providers located outside the country where you reside.
Shopify's processing of personal information is also subject to its own privacy policies and practices.
Third-Party Websites and Services
The Services may contain links to websites, social media platforms, payment services, or other services operated by third parties.
We are not responsible for the privacy or security practices of third parties. We encourage you to review their privacy policies before providing personal information to them.
Children's Privacy
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we may take appropriate action.
Security & Data Retention
We take reasonable measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:
Access or obtain information about personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Receive a copy of certain personal information or request its transfer where applicable.
Opt out of certain uses of personal information for targeted advertising, sale, or sharing where applicable.
Withdraw consent where our processing is based on your consent.
These rights are not absolute and may apply only in certain circumstances.
You may exercise applicable privacy rights by contacting us at info@koer.nyc. We may need to verify your identity before processing your request.
Communication Preferences
If you subscribe to promotional emails from KOER, you may unsubscribe at any time using the unsubscribe link included in our emails.
Even if you opt out of marketing communications, we may continue to send non-promotional communications relating to your orders, account, inquiries, or other transactions with KOER.
International Transfers
Your personal information may be transferred, stored, or processed outside the country where you live.
Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
Complaints
If you have a concern about how we handle your personal information, please contact us at info@koer.nyc.
Depending on where you live, you may also have the right to contact or lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we update this Privacy Policy, we will post the revised version on this website and update the "Last updated" date above.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please email us at info@koer.nyc.